QI Corner: Promoting Clinical Excellence: When the QI Process Doesn't Go Your Way Carol Frattali (1996)  defined Quality Improvement as the effort to improve the level of performance of a key process. Ideally, using a Quality Improvement approach results in success: A problem is solved, a process is more efficient or more effective, and everyone ultimately benefits. The reality of the QI ... Viewpoint
Viewpoint  |   September 01, 1999
QI Corner: Promoting Clinical Excellence: When the QI Process Doesn't Go Your Way
Author Affiliations & Notes
  • Leisha R. Eiten
    Boys Town National Research Hospital Boys Town, NE
Article Information
Viewpoint
Viewpoint   |   September 01, 1999
QI Corner: Promoting Clinical Excellence: When the QI Process Doesn't Go Your Way
SIG 9 Perspectives on Hearing and Hearing Disorders in Childhood, September 1999, Vol. 9, 21-23. doi:10.1044/hhdc9.1.21
SIG 9 Perspectives on Hearing and Hearing Disorders in Childhood, September 1999, Vol. 9, 21-23. doi:10.1044/hhdc9.1.21
Carol Frattali (1996)  defined Quality Improvement as the effort to improve the level of performance of a key process. Ideally, using a Quality Improvement approach results in success: A problem is solved, a process is more efficient or more effective, and everyone ultimately benefits. The reality of the QI process is that, sometimes, little or no improvement in performance is documented. Can anything be learned when a process doesn’t result in success? Some conclusions that may result when a process doesn’t improve are that the issue studied is not the root of the problem or that some factors may be outside the control of a particular plan or approach. The process may also identify new factors that need to be studied and changed. This QI example from “real life” used a systematic approach to solve a problem, but the results did not improve as expected.
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